RETURN & REFUND POLICY

Returns, Refunds & Order Policies

At Frisco Extracts, we are committed to providing a reliable customer experience and ensuring every order is handled with care. Please review our return, refund, and order policies carefully before completing your purchase.

Order Responsibility

Customers are responsible for providing accurate billing and shipping information during checkout. Customers should verify all order details, monitor shipment tracking updates, and ensure packages can be received at the provided delivery location.

Refund Eligibility

Refund requests may be reviewed for eligible situations, including incorrect items received, products damaged during transportation, or verified delivery issues reported within a reasonable timeframe after delivery.

To assist with reviewing a request, customers may be required to provide order details, shipment information, photographs, and any additional verification needed to evaluate the reported issue.

Non-Refundable Orders & Abandoned Packages

Frisco Extracts does not issue refunds, replacements, or store credits for packages that are abandoned, refused, unclaimed, or not collected from the shipping carrier within the required holding period.

Customers are responsible for monitoring tracking information and retrieving shipments promptly. Orders that are returned, abandoned, or refused due to customer inaction may not qualify for a refund.

Incorrect Shipping Information

Customers are responsible for confirming that all shipping details are accurate before submitting an order. Orders shipped to incorrect or incomplete addresses provided during checkout may not qualify for refunds or replacement shipments.

Shipping Delays

Delivery estimates are provided as general guidelines and may be affected by carrier operations, weather conditions, holidays, transportation delays, or other events outside of our control.

Frisco Extracts is not responsible for delays caused by shipping carriers after an order has been processed and transferred for delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact our support team as soon as possible. Customers may be required to provide photographs, order details, and shipment information to help us review and resolve the issue.

Order Cancellation Policy

Cancellation requests must be submitted before order processing and shipment preparation begins. Once an order has been packed, processed, or transferred to the shipping carrier, cancellation requests may no longer be available.

Contact Customer Support

For questions regarding refunds, returns, shipping concerns, or order assistance, customers can contact Frisco Extracts support through our LiveChat system or contact page. Our team is available to help review concerns and provide guidance.