Shipping & Delivery Policy
At Frisco Extracts, we are committed to providing a smooth and reliable shipping experience. This policy explains our processing times, delivery options, tracking information, and important shipping details to help customers understand the delivery process.
Delivery Options
Frisco Extracts offers shipping options designed to provide convenient delivery solutions. Delivery timelines may vary depending on destination, carrier operations, weather conditions, and other factors outside of our control.
Standard Shipping
- Estimated Delivery: 2–3 Business Days
- Shipping Fee: $20
Standard shipping provides a reliable delivery option for customers. Arrival times may vary based on location, carrier schedules, and transportation conditions.
Express Shipping
- Estimated Delivery: 1–2 Business Days
- Shipping Fee: $30
Express shipping is available for qualifying locations and provides a faster delivery option depending on carrier processing and availability.
Order Processing Time
Orders are processed after payment confirmation and order verification. Processing times may vary during weekends, holidays, promotional periods, high-volume periods, or situations involving carrier delays.
Shipping Carrier Insurance Fees
In certain situations, shipping carriers may require additional insurance fees based on shipment value, destination, package requirements, or carrier policies.
Frisco Extracts does not determine, control, or set carrier insurance fees. Any additional insurance costs and requirements are provided directly by the shipping carrier when applicable.
Tracking Information
Tracking details are provided once an order has been processed and accepted by the shipping carrier. Customers are responsible for monitoring tracking updates and ensuring someone is available to receive deliveries when required.
Delivery Delays
Estimated delivery times are provided as general guidelines and are not guaranteed. Delays may occur due to weather conditions, carrier interruptions, transportation issues, holidays, customs processing, or other unexpected circumstances.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout. Frisco Extracts is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Customer Support
Our support team is available to assist with general shipping questions, tracking information, and delivery-related concerns. Customers can contact our support team through LiveChat for assistance.
Important Shipping Notice
Any shipping insurance fees or additional carrier requirements are determined solely by the shipping provider. Frisco Extracts does not control, estimate, or modify these carrier-related charges.